I have been working in the service industry since I was 14 and, from my first job at Baskin Robbins to my current employment at Plaza 8 Theaters, I have come upon one strong conclusion; the modern day customer is a giant jackass. It is sad when you stop and think about it. It is sad because it is all the fault of the service industry itself. We have no one to blame but ourselves and our own greed.
See, this is how it starts; a big brained business man realizes that he wants to make every dollar he can and, therefore, not lose a single customer. Soon, the customer realizes that the business wants to go out of the way to win his wallet’s worth and then he becomes harder to please. He knows that he can he can get what he wants with bad behavior because some ass hat once came up with that silly slogan; the customer is always right. I wish I could find the originator of that piece of sycophantic rubbish and horrifically sodomize him with a high powered staple gun.
Customers now believe that they can get free stuff simply by making a big stink. I have seen some of the worst behavior rewarded with complimentary dinners. I have been berated for the lowliness of my station and watched the offending orifice end up with free service. Only the fear of the law and losing my job kept them from getting the reward they really deserved.
It comes to down to greed because businesses just don’t want to lose a single dollar. There comes a time when it must be said: “Your business is no longer needed. I have made enough money.” When I first started working in 1987, it was common to see a sign in a store that said, “We reserve the right to refuse service to anyone.” You just don’t see those signs anymore. It is a shame really.
Jobs that pay minimum wage are hard enough to want to keep without the rest of the world deciding that they will heap their disdain upon you just because you are on the bottom of the barrel. I hope and pray for a day when the mass mind of human consciousness sends a signal to the service industry that it is time to stand up and say, “Get off the cell phone while I am waiting on!” Long live the service industry revolution. Let the heads roll.